Agent Inbox: What It Is, When to Use It, and How to Design One Safely
An agent inbox (also called a supervised execution queue or agent review queue) is a work surface that sits between AI agent autonomy and human accountability. When an agent can draft a customer reply, suggest a refund, classify a support issue, extract data from a document, or schedule a meeting, the inbox provides the structure to decide what should proceed automatically and what should stop for review.