What enterprise features and services does AgentMail offer?
AgentMail offers enterprise features including custom volume pricing, dedicated infrastructure, white-label solutions, training and onboarding, and 24/7 dedicated or prioritized support.
Does AgentMail offer BYO cloud or white-label options?
Yes, AgentMail’s enterprise offerings include white-label solutions and the option for BYO (bring-your-own) cloud deployments.
What pricing model does AgentMail use?
AgentMail uses a SaaS/API usage-based pricing model with a free tier and tiered plans, plus custom/enterprise pricing options.
What are the published plan names and example prices listed?
Published plans and example prices listed include Free (forever), Developer $20/month, Starter $100/month, and Enterprise $500/month, with custom pricing available.
Where can pricing quotas and limits be found?
Pricing quotas and plan details are published on AgentMail’s pricing page at https://www.agentmail.to/pricing.
What operational teams or functions are listed as target ICPs?
Operational teams listed include Operations, Support, Procurement, Sales, and Recruiting.
Does AgentMail provide prioritized support or onboarding for enterprises?
Yes, AgentMail lists training and onboarding plus 24/7 dedicated or priority support for enterprise customers.
How does AgentMail handle billing, overages, and usage reporting?
AgentMail uses usage-based billing with tiered plans and a free tier; detailed quotas, overage policies, and usage reports are available in the Console and on the pricing page, and custom billing terms can be arranged for enterprise customers.
Can I deploy AgentMail in my own cloud or request data residency controls?
Yes — AgentMail’s enterprise offerings include BYO cloud and dedicated infrastructure options to meet data residency and deployment requirements; contact sales to discuss specific cloud providers and residency SLAs.
Does AgentMail offer an uptime SLA or financial availability guarantees?
AgentMail publishes a public status page and offers enterprise-level SLAs and availability guarantees as part of custom contracts for customers requiring formal uptime commitments.
Are dedicated IP addresses and sending reputation controls available?
Yes — dedicated IPs and enterprise deliverability controls are available through Enterprise/dedicated infrastructure plans to help manage sending reputation and high-volume deliverability needs.
What API rate limits or throughput guarantees exist for high-volume customers?
AgentMail is built for scale and advertises non-restrictive sending for agent workflows, while API usage is governed by plan quotas and fair-use policies; customers with high-throughput needs can request custom rate/throughput guarantees via enterprise plans.
Is there a sandbox or test environment for building and QA?
Yes — developers can use the free tier and Console to create test inboxes and simulate send/receive workflows, and enterprise customers can access dedicated test environments as part of custom onboarding.
What support response times and escalation paths are provided?
AgentMail offers community and documentation support for free and developer tiers, while enterprise customers receive prioritized, potentially 24/7 support and defined escalation paths and response-time commitments as part of their service agreement.
What preferred channels does AgentMail use to reach individual developers?
AgentMail lists the Console, documentation (docs.agentmail.to), and its "Get Started" flow as preferred channels for individual developers.